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ChainDrive Mobile Assistant helps sales staff engage customers

As the world of retail grows and adapts to new technology and practices, it becomes increasingly important for retail professionals to come up with solutions that help satisfy customers’ needs. You...

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ChainDrive Mobile Assistant puts a spin on your sales team

Examining new ways to engage the customer and offer sales floor support is an important part of improving your retail business and its reputation. Advancements in technology have made this a...

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ChainDrive’s Professional Services approach

ChainDrive offers retail professionals a comprehensive software system with components that oversee everything related to business, from accounting and planning to merchandising and warehouse...

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Why Buy Software Without Support?

We are surrounded with software all day long, and most of the time it hums along doing its thing while nobody pays any attention to it. But when there’s a glitch, stress levels start to rise...

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Top Customer Service Tips

Customer services are important parts of any business because your customers are the reason the business exists. Whether your customers are other businesses or part of the general public, the same...

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3 Differences In B2B Support

Business-to-Business (B2B) customer support has to be a little bit different than customer support for individuals who purchase products or services. There are many ways that these two types of support...

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What Matters To You In Customer Support?

Customer support is a broad subject with many opinions wrapped up in it. In a busy call center, for instance, the owner’s opinion of customer support might be that as many calls be handled as possible...

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Clients or Customers? The Difference In Support

There is a definite difference between Client Care and standard customer support and it lies between a client and a customer. Customers are good — every retailer needs customers. What Support Should...

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How to Improve Retail Internal Communications

Communicating with your retail staff should not be a chore. Whether you have one store or a chain of retail stores, you need to be able to communicate efficiently with all members of your team. Here’s...

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How to Create a Culture of Communication

Retail chains where the multiple levels of responsibility within the organization communicate with each other about critical business processes succeed and are run more efficiently than those that...

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5 Ways to Empower Employees with Messaging

Internal messaging does more than allow your employees to send cute cat memes and inter-office jokes. It actually makes for a great efficiency tool. And your employees can gain more control of their...

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3 Hidden Benefits of Internal Messaging for Retailers

Internal messaging is an oft-missed solution in retailing. Not only can it save your retail personnel time, but it can also increase the revenue and profitability of your retail chain. The following...

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